Goodness, UPS have a terrible mix of overly rigid process combined with overly sloppy staff, meaning they've failed to leave the information that the website requires before I can proceed with rescheduling to avoid a second failed delivery!
Weirdly I couldn't reschedule prior to the first attempt, even though I knew I would be out then too, so my fragile item will be needlessly carted about for at least three delivery attempts and at this rate maybe more!
#UPS #PoorService