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This feels like a perfect application of AI chatbots. It’s not replacing a job since the humans who do this today are multitasking and the set of interactions is fairly narrow & predefined.
WSJWSJ News Exclusive | Wendy’s, Google Train Next-Generation Order Taker: an AI ChatbotThe fast-food chain has customized a language model with terms like ‘JBC’ for junior bacon cheeseburger and ‘biggie bags’ for meal combos
@carnage4life Also, the error rate is probably comparable or better than a human and there’s an existing protocol to handle an incorrect order.