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An unexpected consequence of Elon Musk taking over Twitter and the rise of competing services is how every journalist who was an armchair expert at content moderation is now conceding it is hard.
The narrative has changed from how evil Facebook is for not solving all content moderation problems that can occur with 3 billion people on an app, to how much Bluesky, Reddit and Twitter are struggling with it. With a fraction of Meta’s users.
@carnage4life content moderation getting increasingly hard is not an unexpected consequence of firing everyone involved in content moderation, and/or not investing in it :) Twitter wasn’t perfect before Elon, but at least my impression was that it was one of few platforms where you had a good chance to get hold of an actual human if you needed it. I don’t know how Meta fares in that regard, but Google is notoriously bad with that.
@carnage4life anyone who has never done content moderation has, in my experience, never really considered the complexity and scale of the problem.
It's solving for the intrinsic entropy in human existence, and that ain't a casual solution to arrive at.
@carnage4life
Can't say what others have been saying, but the way I see it: Nothing was forcing Facebook to grow to 3 billion, it was a choice to keep pursuing growth while seeing the issues with moderation at scale.
Now they just need to admit it needs to be compensated and above poverty wages as done now by all the contracting companies these tech firms inevitably hire
@carnage4life That article is paywalled for me, but I recall the more important criticism of Facebook wasn't that they failed at content moderation, it's that they deliberately promote divisive, emotion-inducing content for the sake of engagement.
Edit: autocorrect got me
@carnage4life they could always, you know, employ people at a decent wage to moderate.
#GreedyCapitalists #HandWringingWhingers
#EasyFix