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@TechConnectify have you filed any of this in the GitHub repo? Talked to Gargron about it?

@Pxtl @TechConnectify Still waiting on that call back from Mastodon Systems Incorporated customer service dept.

@JustinH @Pxtl if you are going to insist that I need to file a GitHub repo or whatever the heck I'm supposed to do in order to get my problems believed or listened to, it's pretty maddening.

There are people listening to me, I am talking to you now, there are many, many other people who are seeing many, many other people express these problems.

I would hope that would be enough to get some balls rolling. Otherwise, this is maddeningly bureaucratic.

@TechConnectify @Pxtl The github repo *is* the feedback form...

https://github.com/mastodon/mastodon/issues

@JustinH @Pxtl I know! I don't think you understood what I was saying AT ALL

@JustinH @Pxtl let me put it another way. I don't use GitHub. I don't even really know much about what it is! I ran into it at one point in the past working on some 3D printing thing and from there it has been in my brain as a weird fiddly thing for nerds.

So. You are asking me to go into a space that I'm not familiar with and, with no agency at all, submit some form so that hopefully somebody somewhere else will understand what I'm saying and take action.

Do you understand the friction here?

@TechConnectify@mas.to @JustinH@twit.social @Pxtl@mastodon.social That's where the developers prefer to get their feedback. You want to work with the developers or against them?

@ignaloidas @Pxtl @JustinH I'd like developers to respect users a little more, frankly.

Frankly, it's astounding to me that people don't understand what this feels like.

@TechConnectify@mas.to @Pxtl@mastodon.social @JustinH@twit.social And the developers would like their users to respect them more.

None of the fediverse projects have enough money to have a "social media manager" that would go looking over the medias for complaints about the software and file them into the internal developer tracking systems. The projects have maybe 3 paid positions at most, they simply cannot afford that. They ask the users to, instead, file it into the tracking system themselves. In exchange, you get transparency to the process.

Of course, if you're umwilling to do that, you could just pay for somebody to do that for you. Or complain publicly but with clout, I guess that seems to work too.

@FreakyFwoof @TechConnectify Github has a complicated layout for this simple thing. Open the link to the repo for the thing you've got an issue with, ignore everything except the "Issues" tab. Click the "Issues" Tab: Search for your issue in different wordings to figure out if there is already an open issue. If not click new Issue. Fill out the form.

@9eurosyltbesucher @FreakyFwoof @TechConnectify Nevermind the fact that it's incredibly difficult to use for people with a very limited command of English. Not letting the speakers of other languages file bugs, participate in discussions about the direction of your project and request support is inherently discriminatory. Figuring out how to do this correctly is the unsexy part of open source development and nobody wants to do it, which is yet one more reason why being profit-driven instead of developer-driven often causes you to make better, more user-friendly software.

@9eurosyltbesucher @FreakyFwoof @TechConnectify At least use a service that offers its UI in more than one language (Discourse perhaps), perhaps with some kind of automatic translation engine. Per-language forums for support and volunteers translating back confirmed bug reports would also go a long way.

@miki @FreakyFwoof @TechConnectify I get your point somewhat but every modern browser has site wide translation built in. Forums are not a great way to handle bug tickers. You'll know if you ever tried to navigate XDA Developers for Android custom roms back in the hayday of them.

@jscholes @FreakyFwoof @TechConnectify I have dealt with all those reporting issues before. But just sending surveys into the void (a random support email that nobody reads) doesn't fix anything either.
The problem in this case is not github but rather the people responding to the tickets (which are the same one that brought you the hurdles on reporting).
This whole debacle is just not easy to solve, because if the project gets big enough, you are going to have a bad time managing issue reports.

@ignaloidas @TechConnectify @Pxtl @JustinH I have to point out — because I already feel what I know is a sliver of the frustration TechConnectify must when reading your replies — you are exactly part of the problem he is referring to. You're not only dismissive, you're implying some anti-collaborative motive while trying to stymie collaboration. It is, as has been well put, maddening to even be in the vicinity of.

@JustinH @Pxtl and just to be clear, cuz I fear I may be misunderstood here, I am not suggesting that you personally or anyone involved in this thread needs to make these things happen on my behalf. I don't even know if you are in a position to do that.

I am just highlighting my personal irritation with "unless feedback goes through certain channels it's not valid feedback"

And I can't get into details, but I have specific reasons to not trust the process here.

@TechConnectify @Pxtl No I know, I'm not offended, just trying to help you wrap your brain around the open source world.

(Most) everyone contributing to Mastodon at all levels is a volunteer. Getting frustrated at "Mastodon" for a feature you feel is missing is like getting upset at a soup kitchen ladler for not carrying a gluten free option. It's a reasonable complaint, but not an efficient path to actually fixing the problem.

@JustinH @Pxtl Good, I was worried I was stepping in something.

I will just put it this way, though - in my life experience, fixating solely on a to-do list without looking at the broader picture is a mistake. If nothing else, I would hope somebody on the dev team is monitoring the goings-on and tweaking which things should be prioritized.

That thing in particular is the thing that I don't think happens enough if at all.

@JustinH @Pxtl again, I don't want to get into the details of a private conversation especially because it happened a while ago and I might have misinterpreted what I was hearing, but it didn't go very well from my perspective. An actual human speaking to someone in a position of power that things were not going well, was not met very sympathetically.

@Pxtl @JustinH oh boy. I didn't know it went back that far.

This is also probably part of the friction where I describe features that Twitter implemented after Mastodon had already started. If they stopped using Twitter at that point, they don't know what I'm talking about.

I'm pretty much running into this left and right when I talk about the quality filter. Lots of people assume this was something for blue checks or that it hid way more stuff than it did.